Privacy Policy

For all California residents, please refer to the California Consumer Privacy Act Privacy Notice, which may be found here.

This Privacy Policy (“Privacy Policy” or “Policy”) applies only to the information collected through the John Wick Experience websites, mobile-optimized websites, mobile applications, electronic devices, social media pages, software, ticket readers, kiosks, e-mail, telephone, and in-person communications, and all other interactive services, and all of the associated content, functionalities, and advertising including online properties and applications, which link to or reference this Privacy Policy (collectively the “Services”). As used herein, all references to “we”, “us”, “our” or such correlative meanings herein, as applicable, means Egan Escape Productions, LLC, and all references to “you” or “your,” or such correlative meanings herein, as applicable, means the person who accesses, uses, and/or participates in the Services in any manner.

What information do we collect?

We collect information such as your name; date of birth; password, user or screen names; company name; e-mail addresses; telephone numbers; ISP account addresses (including text message addresses); and site browsing history. For example, we may collect information such as your e-mail address, or any other information you may choose to provide, including from comments or questions submitted to us, information you share through registrations, sign up features, purchases, bookings, chats, postings, bulletin boards, blogs, user forums, surveys, questionnaires, or wikis (collectively, “User Forums”), and any other forms of communication you provide via the Services. Any information you share in any User Forum is by design open to the public and is not private. We are not responsible for any information that you share in any User Forum. You should be aware of the risks to you which can arise from sharing information in any User Forum. If you mistakenly post information on any User Forum and would like it removed, please contact us at info@johnwickexperience.com to request its removal. We will try our best to accommodate such removal requests – however, not all information may be removable and, even if it is, it will take some time to complete the removal. Please be aware that what you share in User Forums can be seen, disclosed to, collected and used by parties in ways we cannot control or predict, including to contact you for any purpose. As with any public forum on any site, the information you share may also show up in third-party search engines like Google, Yahoo, MSN, Bing, etc. We may use third party administrators, agents or representatives to assist us in managing such User Forums. You may be given the option to register or create an account for such administrator. You are responsible for the information you share with such administrator as part of such registration or account creation process. Your information may be subject to additional privacy policies disclosed to you by such administrator.

We also collect information from you when you use, interact with or participate in the Services, including registering on the website, placing an order, entering a contest or sweepstakes, responding to a survey or communication such as an e-mail, or participating in another website feature.

When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information.

Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites. Please refer to the “Do we use ‘cookies’?” section below for information about cookies and how we use them.

As is the case with many websites, our servers automatically collect your IP address when you use applicable Services, and we may associate that with your domain name or that of your Internet access provider. We may also capture certain “clickstream data” pertaining to your usage. Clickstream data includes, for example, information about your computer or device, interactions with video content, type of content viewed and interactions with email messages and links within the Services, navigation of the Services, Web browser and operating system and their settings, the referring page that linked you to the Services, the pages, content or ads you see or click on during your visit and when and for how long you do so, items you download, the next website you visit when you leave the Services, and any search terms you have entered on the Services.

Among other things, this information enables us to generate analytics reports on the usage of our Services. Our websites may use web analytics services provided by service providers (e.g., Google) to run these analytics. Such providers may use cookies and other technologies to help the website analyze how users use the website. The information generated by the cookies and other technologies about your use of our website (including your IP address) may be transmitted to and stored by such providers. Such providers may use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Such providers may also transfer this information to third parties where required to do so by law, or where such third parties process the information on such provider’s behalf. You may refuse the use of cookies by selecting the appropriate settings on your browser as described above, however please note that if you do this you may not be able to use the full functionality of our website. To opt-out of your Services usage being included in our Google Analytics reports, you may follow these instructions: https://tools.google.com/dlpage/gaoptout.

We are committed to protecting the privacy of children. Neither we, the John Wick Experience, nor any of its web Services are designed or intended to attract children under the age of 13. We do not collect personal information from any person we actually know is under the age of 13.

How do we use your information?

We may use the information we collect from you, including personal information and website usage information, through the Services in the following ways:

To personalize your website experience (including by delivering advertising, marketing, promotions, content, etc.) and to allow us to deliver the type of content and product offerings in which you are most interested.
To allow us to better service you in responding to your customer service requests.
To quickly process your transactions.
To administer a contest, promotion, survey or other website feature.
To keep you up to date on other similar attractions or promotions that may be of interest to you.
To fulfill or meet the reason you provided the information.
To provide, support, and develop our website, products, and Services.
To create, maintain, customize, and secure your account with us.
To process your requests and payments and prevent transactional fraud.
To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
To help maintain the safety, security, and integrity of our website, products and Services, databases and other technology assets, and business.
To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
To research and better understanding our audience.
To develop, research and test features and offerings including improvements to the Services.
To increase the functionality and user-friendliness of the Services.
To maintain the functionality, safety, security, and integrity of our products, properties, Services, databases and other technology assets.
To prevent physical threat, harm, threats to safety, liability, risks, criminality or tortious conduct onto you, us, our users, their property, or defend or assert legal rights.
As otherwise described to you when collecting your personal information.
To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding.

To perform the above functions, we may match information collected from you through different means or at different times, including both personal information and website usage information, and use such information along with information obtained from other sources (including third parties) such as demographic information and updated contact information. We or our service providers may also use your information to assess the level of interest in, and use of, the Services, our e-mails and our other messaging campaigns both on an individual basis and in the aggregate.

If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mails from us, please refer to the “How can you opt-out, remove or modify information you have provided to us?” section below.

We may communicate with you through any contact information you provide to us, including any cellular/mobile telephone number/device, and you are solely responsible for any charges, including SMS/text charges, incurred related thereto.

We may collect information about you or others on your behalf under this Privacy Policy and create de-identified data (including aggregate data) to help us in our business and operations and for purposes permitted under law. To the extent the de-identified data does not contain personal information protected by law, de-identified data may be transferred, disclosed, assigned, leased, licensed, sold and otherwise shared with and by our partners, service providers, advertisers and/or other third parties for purposes permitted under law.

Also, your personal information (including website usage information such as information about your visits to, and activity on, our website and other online properties, an IP address, as well as the number of times you have viewed an advertisement) are used to display customized advertisements that may be of particular interest to you, unless you opt-out as described above. The use and collection of your information by these third-party advertisers and advertising servers is not covered by this Privacy Policy. For information about advertising networks and how to “opt-out” of cookies placed by the Network Advertising Initiative’s member advertising networks, please contact the third party companies or follow the instructions that can be found at Network Advertising Initiative (http://optout.networkadvertising.org) or AboutAds (http://optout.aboutads.info). You need to opt-out for each browser, on each device you use to surf the web. Thus, if you use multiple browsers (e.g., Safari, Internet Explorer, Firefox, etc.), you should repeat this procedure with each one. Similarly, if you connect to the web from multiple devices (e.g., work and home), you need to explicitly opt-out from each browser on each device. However, if you opt-out, we may still suggest offerings to you on our website based on your history at our website.

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Do we use “cookies”?

Yes. Cookies are small files that a website or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the website’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current website activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about website traffic and website interactions so that we can offer better website experiences and tools in the future.

Most browsers are set to accept cookies by default. If you prefer, you can usually set your browser to disable cookies, or to alert you when cookies are being sent. The help function on most browsers contains instructions on how to set your browser to notify you before accepting cookies or to disable cookies entirely. If you disable cookies, you won’t have access to many features that make your website experience more efficient and some of our Services will not function properly, such as the polls, surveys, contests, product sales, and game areas.

We may contract with third-party service providers to assist us in better understanding our website visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. We may further collect website usage information from other sources, such as through vendors and service providers with authorized rights to such information, and from publicly available sources.

Moreover, we may deploy a pixel tag (also known as a “clear GIF” or “web beacon”) which is a tiny image – typically just one-pixel – that can be placed on a web page or in our electronic communications to you in order to help us measure the effectiveness of our content by, for example, counting the number of individuals who visit us online or verifying whether you’ve opened one of our emails or seen one of our web pages.

These tracking technologies may be deployed by us and/or by our service providers or partners on our behalf. These technologies enable us to assign a unique number or identifier to you, and relate your website usage information to other information about you, including your personal information. These technologies also enable us to recognize you when you access our Services using different web browsers and different computers or devices.

Sponsors or advertisers on our websites may use their own cookies, web beacons or other online tracking technologies in the advertisements served through our Services and in emails, special promotions, newsletters or communication we send you. Some advertisers use companies other than Egan Escape Productions, LLC to serve their advertisement and to monitor users’ responses to advertisement, and these companies (“Ad Servers”) may also collect website usage information through the use of cookies or web beacons. In certain situations, information collection may be facilitated by momentarily directing your browser to the website of an Ad Server or other third party acting on behalf of the sponsor or advertiser before re-directing your browser to its selected destination. This re-direction process may not be apparent to you.

We do not control third party’s use of cookies or web beacons, or how they manage the website usage information they collect. You should not provide personal information to such sponsors, advertisers and Ad Servers without your consent. Certain Ad Servers allow you to prevent such third parties from collecting data through the use of cookies. In order to do so, you must opt-out of such data collection with each individual site. Currently, you can opt-out of cookies for several Ad Servers by visiting the Network Advertising Initiative gateway opt-out site at http://www.networkadvertising.org/choices or the Aboutads site at http://www.aboutads.info/choices.

Some web browsers may transmit “do-not-track” (DNT) signals to the websites with which the user communicates. Because of differences in how web browsers incorporate and activate this feature, it is not always clear whether users intend for these signals to be transmitted, or whether they even are aware of them. We currently do not change our tracking practices (which are explained in more detail under “How do we use your information?” above) in response to DNT settings in your web browser.

Our third party partners, such as Google Analytics, collect information about your online activities over time and across our Services and other online properties. These third parties may not change their tracking practices in response to DNT settings in your web browser and we do not obligate these parties to honor DNT settings. We utilize Google Analytics for our web analytics and you can opt-out of your Services usage data being included in our Google Analytics reports by visiting https://tools.google.com/dlpage/gaoptout.

We maintain a presence on social networking and blogging platforms, some of which are operated by third parties. This Policy applies to our use of information you submit to us there, but it does not apply to what those third party platforms do with your information. Those platforms have their own privacy policies, and we encourage you to read them.

Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term “outside parties” does not include Egan Escape Productions, LLC or Egan Productions LLC (and any affiliates). It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our website policies, or protect ours or others’ rights, property, or safety. Any information collected on this website or through the Services is collected by Egan Escape Productions, LLC and shall be subject to this Privacy Policy. Such information may be shared with Lions Gate Entertainment Inc. and its affiliates (“Lionsgate”), which will use such information in accordance with its own independent privacy policy, located at http://www.lionsgate.com/corporate/privacy/ and Area 15 Las Vegas LLC and its affiliates (“Area 15”), which will use such information in accordance with its own independent privacy policy located at https://area15.com/privacy-policy/.

In addition, we may share the information we collect on the Services with others who need your information in order to provide services to us (or on our behalf) or otherwise in connection with the foregoing uses described above. We may further share your information:

When we believe in good faith that disclosure is necessary to protect our rights or property, protect your safety or the safety of others, investigate fraud or respond to a government, judicial or other legal request, or to comply with the law.
In connection with a corporate change or dissolution, including for example a merger, acquisition, reorganization, consolidation, bankruptcy, liquidation, sale of assets or wind down of business. In addition, we may share non-personally identifiable website usage information (including aggregate data) with others, for their own use, in a form that does not include your name or contact information.
In connection with the foregoing uses to our affiliates, successors, assigns and their representatives, and to personnel, agents, service providers and contractors who perform functions on our behalf or otherwise in connection with the foregoing uses.

Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How can you opt-out, remove or modify information you have provided to us?

To modify your e-mail subscriptions, please let us know by modifying your preferences in your account settings. Please note that due to email production schedules you may receive any emails already in production.

To delete your online account information from our database, please contact us at info@johnwickexperience.com. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

Third party links

In an attempt to provide you with increased value, we may include third party links on our website. These linked websites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked websites. Nonetheless, we seek to protect the integrity of our website and welcome any feedback about these linked websites (including if a specific link does not work).

Data Subject Rights Under European Law

If you are a natural person residing in Europe (a “Data Subject”), you may have certain rights in addition to those described elsewhere in this Policy. These rights are in relation to your personal information, and include the right to be informed about the collection and use of your personal information, as outlined in this Policy.

Such rights may also include, where certain conditions are met:

The right to request access to the personal information we hold about you.
The right to have inaccurate information about you amended or updated.
The right to object to processing of personal information about you.
The right to withdraw consent at any time (where relevant).
The right to have personal information about you erased or to restrict processing in certain limited situations.
The right to data portability and to request the transmission of personal information about you to another organization.
The right to object to automated decision making that materially impacts you, direct marketing, and processing for research or statistical purposes.
The right to lodge complaints with applicable data supervisory authorities.

As a Data Subject, you should use the contact information below to get more information and/or to make a formal request. We will endeavor to keep the personal information we store about you reasonably accurate and up-to-date by enabling you to correct it by request.

You should notify us if any of your personal information changes or if you become aware of any inaccuracies in the personal information we hold about you.

We use the personal information collected from Data Subjects where it is necessary for us to perform under an agreement with you (if we have one with you), for the uses provided in this Policy, and for our legitimate interests where your interests and fundamental rights as a Data Subject do not override those interests. For example, in order for us to operate our website, it is necessary for us to collect certain data about you to improve your user experience and manage the Services. In addition, we use this personal information to send informational messages to you to the extent allowed by applicable law.

We will take reasonably necessary steps to ensure that where personal information of Data Subjects is shared with third parties, it is treated securely and in accordance with this Policy and applicable laws.

We will endeavor not to keep personal information in a form that allows a Data Subject to be identified for any longer than is reasonably necessary for achieving the permitted purposes. At the end of the applicable retention period, we may destroy, erase from our systems, or anonymize personal information as part of such efforts. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of the Data Subject’s personal information, the purposes for which we process the Data Subject’s personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.

We maintain physical, electronic and procedural safeguards designed to protect Data Subjects’ personal information, prevent unlawful or unauthorized processing of personal information, and prevent unauthorized disclosure of, or accidental loss of, or damage to, such information.

We may process personal information in, and transfer personal information to, countries that may not guarantee the same level of protection for personal information as the country in which Data Subjects reside.

Personal information will also be processed by staff who work for us and operate outside the European Economic Area. This includes staff engaged in, among other things, the provision of administration and support services. All such staff are subject to reasonably appropriate confidentiality and security obligations.

We restrict access to non-public personal information about Data Subjects to those of our employees and agents who need to know the information to enable us to provide services.

We will only transfer personal information to third party service providers if they agree to comply with the physical, electronic and procedural safeguards described above, or if they put in place adequate measures themselves.

Changes to our policy

We may change this Privacy Policy from time to time. If we decide to change our Privacy Policy, we will post those changes on this page. Policy changes apply to all information collected from the Services. The provisions contained herein supersede all previous notices or policies regarding our privacy practices and the terms of use that govern the use of these Services. Your continued use of our Services following the posting of changes constitutes your acceptance of such changes.

Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue at info@johnwickexperience.com.

Terms of Use

Please also visit our Terms of Use establishing the use, disclaimers, and limitations of liability governing the use of our website.

Your consent

By using our website or Services which this Privacy Policy is linked or referenced, you consent to our Privacy Policy. If you do not consent to any of the terms of this Privacy Policy, you should not use the website or such Services.

Notice for Nevada Residents

If you are a Nevada resident, you have the right to submit a request directing us not to make any sale of your personal information. We do not sell you personal information. However, to request email confirmation that we do not sell your personal information, please send an email to info@johnwickexperience.com with ‘Request for Nevada Privacy Information’ in the subject line and in the body of your message. We will provide the requested information to you via an email response.

Effective Date: March 12, 2024